Internal SOP. This is a fulfillment page for Skyes Over London operations. Do not publish as client-facing copy unless the folder is access-controlled or moved to a private workspace.
Managed Hosting + Care
fulfillment playbook.
The website stays live, secure, editable, and supported without the client needing to understand deployments, SSL, forms, or small technical updates.
Deliverables owed
- Managed deployment path
- SSL and CDN delivery
- Form routing check
- Monthly edit allowance
- Versioned update process
- Quarterly tune-up where included
- Status note after work is shipped
Access / inputs to collect
- Domain/DNS access or client cooperation for DNS changes.
- Clear monthly edit requests submitted through email or intake.
- Approval for public-facing changes before they go live when needed.
Scope controls
- Care does not mean unlimited redesign, unlimited pages, emergency app support, or complex platform administration.
- Domains, email hosting, paid plugins, outside software, and premium integrations are separate unless included in writing.
Step-by-step SOP
Confirm hosting plan and site location.
Connect deployment, domain, SSL, and form route.
Document the support path for edit requests.
Process monthly edits inside the plan allowance.
Check navigation, forms, and mobile after edits.
Send a concise status note and recommend the next improvement.
QA before marking complete
- Confirm each purchased deliverable is either shipped, blocked by client input, or custom-quoted.
- Check the relevant live path: links, forms, profile changes, ad settings, lead routes, CRM steps, or report data.
- Document screenshots, links, notes, or test outcomes in the client record.
- Send the completion or monthly status note with next recommended action.
Report template
- Edits completed
- Site/form status
- Open client requests
- Recommended next improvement
Upsell path
Content Engine
Lead Dashboard + Reporting
Review Engine
Revenue Ops Retainers
Operator handoff block
SERVICE: Managed Hosting + Care
OUTCOME: The website stays live, secure, editable, and supported without the client needing to understand deployments, SSL, forms, or small technical updates.
DELIVERABLES: Managed deployment path, SSL and CDN delivery, Form routing check, Monthly edit allowance, Versioned update process, Quarterly tune-up where included, Status note after work is shipped
INPUTS NEEDED: Domain/DNS access or client cooperation for DNS changes., Clear monthly edit requests submitted through email or intake., Approval for public-facing changes before they go live when needed.
SCOPE CONTROLS: Care does not mean unlimited redesign, unlimited pages, emergency app support, or complex platform administration., Domains, email hosting, paid plugins, outside software, and premium integrations are separate unless included in writing.
REPORT: Edits completed, Site/form status, Open client requests, Recommended next improvement
UPSELL PATH: Content Engine -> Lead Dashboard + Reporting -> Review Engine -> Revenue Ops Retainers