Internal SOP. This is a fulfillment page for Skyes Over London operations. Do not publish as client-facing copy unless the folder is access-controlled or moved to a private workspace.
Missed-Call + Lead Recovery
fulfillment playbook.
Missed calls and quote requests get routed into a faster response path with text-back, booking links, callback alerts, and a simple recovery process.
Deliverables owed
- Missed-call text-back flow
- Booking or quote link
- Lead alert routing
- Callback script
- Tested sample flow
- Monthly missed-lead report where data is available
Access / inputs to collect
- Phone/provider access or approved tracking number path.
- Business hours, callback rules, staff contacts, and service area.
- Booking link, quote form fields, or calendar preference.
Scope controls
- No cold texting, spam campaigns, or sensitive regulated workflows without custom scope.
- SMS use must follow opt-in, consent, and provider rules. Tool and messaging costs are separate unless bundled.
Step-by-step SOP
Map the missed-call scenario.
Choose the tool/provider path.
Configure auto-response and alerts.
Connect quote or booking destination.
Test the missed-call flow.
Train owner/staff and report monthly recovery opportunities.
QA before marking complete
- Confirm each purchased deliverable is either shipped, blocked by client input, or custom-quoted.
- Check the relevant live path: links, forms, profile changes, ad settings, lead routes, CRM steps, or report data.
- Document screenshots, links, notes, or test outcomes in the client record.
- Send the completion or monthly status note with next recommended action.
Report template
- Missed calls where trackable
- Auto-responses triggered
- Replies/bookings where trackable
- Open lead leaks
- Script improvements
Upsell path
CRM + Follow-Up Automation
Paid Traffic Management
Lead Dashboard + Reporting
Revenue Ops Retainers
Operator handoff block
SERVICE: Missed-Call + Lead Recovery
OUTCOME: Missed calls and quote requests get routed into a faster response path with text-back, booking links, callback alerts, and a simple recovery process.
DELIVERABLES: Missed-call text-back flow, Booking or quote link, Lead alert routing, Callback script, Tested sample flow, Monthly missed-lead report where data is available
INPUTS NEEDED: Phone/provider access or approved tracking number path., Business hours, callback rules, staff contacts, and service area., Booking link, quote form fields, or calendar preference.
SCOPE CONTROLS: No cold texting, spam campaigns, or sensitive regulated workflows without custom scope., SMS use must follow opt-in, consent, and provider rules. Tool and messaging costs are separate unless bundled.
REPORT: Missed calls where trackable, Auto-responses triggered, Replies/bookings where trackable, Open lead leaks, Script improvements
UPSELL PATH: CRM + Follow-Up Automation -> Paid Traffic Management -> Lead Dashboard + Reporting -> Revenue Ops Retainers